Return Policy

At WovenFloors.online, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a one-week return policy from the date of delivery. Please read the following guidelines for our refund and return process:

  1. Eligibility: To be eligible for a return, the rug must be unused, clean and undamaged. It should be in the same condition as when you received it.

  2. Return Process: To initiate a return, please contact our customer support within one week of receiving your order. Our team will provide you with instructions and a return authorization number. You will be responsible for shipping the item back to us.

  3. Refund: Once we receive the returned item and verify its eligibility, we will process the refund within 5 business days of receiving the item. The refund will be issued to the original payment method used for the purchase.

  4. Shipping Costs: The shipping costs for returning the item are the responsibility of the customer unless the item received was damaged or defective. In case of a damaged or defective item, please contact our customer support immediately for assistance.

  5. Exchanges: If you wish to exchange your item for a different product, please contact our customer support. We will guide you through the exchange process and any price differences will be handled accordingly.

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